Choose LuxTrust Mobile
The LuxTrust Mobile app lets you access online services and allows you secure access to your Web Banking. Use the LuxTrust Mobile app now: it’s simple and is practical!
Important: physical Tokens will soon be a thing of the past!
Our partner LuxTrust will soon be retiring physical Tokens. For this reason, we would like to inform all our clients that you will need to download the LuxTrust Mobile app in order to continue using the usual online services. Download the LuxTrust Mobile app now.
For more information, visit the Luxtrust website.
How to log in to the LuxTrust Mobile app
Before downloading the LuxTrust Mobile app, please make sure you have your LuxTrust login details. These are:
- A user ID composed of four letters and four digits (e.g. ABCD1234);
- A six-digit secret code that you chose when you activated your Token.
Do you already have your LuxTrust login details?
Download the LuxTrust Mobile app from your app store (iOS OR Android) and follow the instructions.
Have you lost your LuxTrust login details? Here’s how to get them back:
- On the LuxTrust website
- Contact LuxTrust on (+352) 24 550 550.
When you’ve received your login details:
- Go to the LuxTrust website to get your password;
- Once you’ve recovered your password:
- Download the LuxTrust app for iOS or ;
- Download the LuxTrust app for Android.
- Follow the instructions in the app.
Need help switching to LuxTrust Mobile?
Our advisors are available on (+352) 42 42-2000, Monday to Friday from 8.00 am to 6.00 pm.
Frequently asked questions
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Is my smartphone or tablet new enough to install LuxTrust Mobile?Depending on the age of your smartphone or tablet, you may not be able to install LuxTrust Mobile. This applies to:
- Apple devices dating before 2013;
- Android devices dating before 2015.
- Apple devices dating before 2013;
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Do I have a recent enough operating system on my smartphone or tablet to install LuxTrust Mobile?
You may not be able to install LuxTrust Mobile because your system version is out of date.
To install the latest system update:
- For Apple devices: go to Settings > General > Software update.
- For Android devices: go to Settings > Software updates.
- For Apple devices: go to Settings > General > Software update.
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I’ve lost my App Store or Google Play login details. What should I do?
- If you have lost your App Store login details:
- go to Apple support (or www.support.apple.com, Support menu > Forgot Apple ID or password);
- follow the instructions.
- go to Apple support (or www.support.apple.com, Support menu > Forgot Apple ID or password);
- If you have lost your Google Play login details:
- go to Google support;
- follow the instructions.
- go to Google support;
- If you have lost your App Store login details:
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How do I install and activate the LuxTrust Mobile app?
To install and activate the LuxTrust Mobile app, follow our handy guide!
Our Client Service can also help guide you, step by step. -
What’s the difference between my certificate, my token and my LuxTrust mobile?
Your certificate is your personal identifier.
Your physical token is the device that generates a one-time password to confirm an operation. Your Token will be deactivated on 31 December 2024 and will no longer be operational for banks.
LuxTrust mobile is just like your physical token, and can be accessed using an application on your smartphone. -
How are LuxTrust and the bank related?
Luxtrust is one of the bank’s service providers. It ensures that banking transactions are kept secure. To do this, it uses a personal identification system.
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How do I renew my LuxTrust Mobile certificate?
There are several options for renewing your LuxTrust Mobile certificate, depending on your situation:
- If your certificate expires in more than three months:
There’s no need to renew it.
If your certificate expires within the next three months:
Go to your BGL BNP Paribas Web Banking account.
When you open it, a message will invite you to renew your certificate for free, online. Follow the steps.You can also go through the LuxTrust website.
Renew your certificate by clicking on “MYLUXTRUST” > “Renew”. There is a charge for this service on the LuxTrust website.- If your certificate expired within the last three months:
Go to the LuxTrust website.
Follow the steps for renewal by clicking on “MYLUXTRUST” > “Expired certificate”. There is a charge for this service. Please note that you will be asked for your LuxTrust login details.- If your certificate expired more than three months ago:
You will have to request a new certificate on the LuxTrust website.
Please note that you will be asked for your LuxTrust login details.- If your certificate has expired and you’ve lost your LuxTrust login details:
Contact LuxTrust directly for guidance.
- If your certificate expires in more than three months:
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How do I retrieve my LuxTrust login details?
Have you lost your LuxTrust login details? Here’s how to get them back:
- On the LuxTrust website
- Contact LuxTrust on (+352) 24 550 550.
- On the LuxTrust website
