Have you been the victim of bank fraud? What can you do?
Contact your bank immediately!
For any theft or suspected theft of your LuxTrust or Web Banking login details, bank card data or strictly confidential financial information, etc.:
Card fraud
Call (+352) 49 10 10
Stolen LuxTrust login details
Please call (+352) 4242-2000 during banking hours, Monday to Friday from 8.00am to 6.00pm. Outside banking hours, call (+352) 49 10 10. Please read the details below.
A suspicious payment
Please call (+352) 4242-2000 during banking hours, Monday to Friday from 8.00am to 6.00pm. Outside banking hours, call (+352) 49 10 10. Please read the details below.
If possible, have the following information to hand:
- what method of payment did the fraudster use (card, credit transfer)?
- when was the fraud perpetrated and detected?
- of recent transactions, which are legitimate and which were not made by you?
We will also take copies of any suspicious e-mails or text messages you may have received, in order to analyse the web links they contain.
If you already have a copy of your police report, please forward it as soon as possible.
Have you been the victim of card fraud?
Let’s take it step by step!
Have you disclosed your LuxTrust login details or detected a suspicious payment?
Steps to follow from Monday to Friday, 8.00am to 6.00pm
Have you disclosed your LuxTrust login details or detected a suspicious payment?
Outside banking hours (Mon to Fri, 8.00am to 6.00pm): follow our instructions!
How can you contact the bank to report fraud?
You can contact us via our official channels:
- by phone on (+352) 42 42-2000
- by secure messaging in Web Banking
