Return your online purchases free of charge with Mastercard

• Security and peace of mind 

Thanks to your Mastercard, you’re free to change your mind! Benefit from protection that allows you to return your online purchases free of charge.

• Simplicity 

Everything is done online. Once you have received your order, simply follow a few simple steps to request a refund of your return shipping costs. 

Note: to request your refund, you’ll be redirected to the website of our partner Mastercard. 

Changed your mind about buying online? With your Mastercard, you benefit from protection for return shipping costs, provided you meet the following criteria:

• payment with an eligible Mastercard: purchases must be paid for using a BGL BNP Paribas Mastercard. (Mastercard Gold, Mastercard Platinum and Mastercard Elite);
  
  
• return within 30 days: the product must be returned within 30 days of delivery;
  
  
• limit of 3 requests per year, with a maximum of €30 per refund request;
  
  
• purchase from a professional retailer: the seller must be based in the European Economic Area, the United Kingdom, Switzerland, the United States or Canada. Purchases between private individuals are not eligible;
  
  
• compliance with retailer conditions: the seller's returns procedure must be followed, and proof of shipment and payment of return shipping costs must be retained.

Note: you will be redirected to our partner's website, which sets out the general terms and conditions applicable to this protection.