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Depuis le 1er janvier 2021 et suite à la mise en application d'une nouvelle règlementation européenne(1), la sécurité de vos transactions en ligne a été renforcée grâce à la généralisation de l'utilisation de 3D Secure.

Qu'est-ce que cela signifie ?

Deux éléments d'authentification sont désormais nécessaires pour effectuer des achats en ligne : une carte de paiement avec la fonctionnalité 3D Secure activée et un certificat LuxTrust. Ainsi, il n’est plus possible de valider les paiements en ligne par SMS. Vos achats doivent être validés avec une solution LuxTrust : token mobile ou token scan. Sans validation, la transaction ne sera pas effectuée.

Que dois-je faire pour pouvoir continuer à effectuer mes achats en ligne ?

Vous n'avez aucune démarche supplémentaire à faire. La validation des transactions en ligne par SMS est désactivée depuis le 1 er janvier 2021 et votre certificat LuxTrust est automatiquement lié à vos cartes. Si vous utilisez un token physique, il faudra valider votre transaction avec le mot de passe lié à votre certificat et un OTP.

Si vous ne connaissez plus ces données, nous vous invitons à contacter LuxTrust au (+352) 24 550 550.

Afin de profiter d'une meilleure expérience, nous vous conseillons d'installer l'application LuxTrust Mobile, qui remplace notamment le Token physique.

En savoir plus sur LuxTrust Mobile

Good to know

Since a new European regulation(1) entered into force on 1 January 2021, the security of your online transactions has been strengthened via the global use of 3D Secure.

What does this mean?

Two means of authentication are now required to make purchases online: a payment card with activated 3D Secure functionality and a LuxTrust certificate. It is no longer possible to confirm online payments by text message. You now need to confirm your purchases using a LuxTrust solution: mobile token or token scan. Without this confirmation, the transaction will not go through.

What do I need to do to be able to keep making purchases online?

You do not need to take any extra steps. Confirmation of online transactions by text message was discontinued on 1 January 2021 and your LuxTrust certificate was automatically linked to your cards. If you use a physical token, you’ll need to confirm your transaction using the password linked to your certificate and an OTP.

If you no longer have these details, please contact LuxTrust on (+352) 24 550 550.

For a better user experience, we recommend that you install the LuxTrust Mobile app, which is a replacement for your physical Token.

Find out more about LuxTrust Mobile

  • icone faq question
    What is 3D Secure?

    3D Secure ensures that your online payments are secure. It is designed to prevent online credit card fraud.

    Please note that 3D Secure is linked to the use of your LuxTrust Token.

  • icone faq question
    What payment cards can I use 3D Secure with?

    You can benefit from 3D Secure technology with the BGL BNP Paribas Visa Debit card and all BGL BNP Paribas credit cards.

  • icone faq question
    How do I activate 3D Secure?

    3D Secure has been activated automatically since 1 January 2021. If 3D Secure has not been activated for your card, you can contact our Client Service on +352 42 42 – 2000.

  • icone faq question
    How is the 3D Secure code sent?

    When making a purchase, there are two ways to confirm your transaction: either by using your physical Token or using your mobile Token.

  • icone faq question
    Do all e-commerce websites use 3D Secure?

    It has been a requirement for all European online retailers since 1 January 2021.

  • icone faq question
    What changes during online purchases?

    With 3D Secure, when making an online purchase you’ll be asked for a one-time password, valid solely for the current transaction. 3D Secure ensures that it is really you making the payment, helping prevent fraud.

  • icone faq question
    I’ve forgotten my LuxTrust login details.

    Your LuxTrust login details can be found in the letter sent to you by LuxTrust when your certificate was first created. If you no longer have this letter, please contact LuxTrust on (+352) 24 550 550.

(1) Directive (UE) 2015/2366 du Parlement européen et du Conseil du 25 novembre 2015 concernant les services de paiement dans le marché intérieur (DSP2).

(1) Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market (PSD2).