Log in to my Web Banking

To log in to your Web Banking, you will need:

• your client number (appears on your Visa Debit card);
• your secret code (appears on the letter you received by post or at your branch);
• your LuxTrust authentication method (physical Token, Mobile app, or Scan).

To log in to your Web Banking for the first time, follow the guide (available in the downloadable documents at the bottom of this page), or our tutorial, available here: Choose LuxTrust mobile | BGL BNP Paribas

From the Web Banking website

1. Log in, then click on “Settings” in the menu on the left-hand side of the page.

2. Select “Change secret code”. Enter:

• your current secret code (6-digit code used to log in to your Web Banking) in the first field;
• then enter and confirm your new secret code in the next two fields.

3. Click on “Validate”. Your secret code has been updated.

From the Web Banking app

1. Log on, then go to “Settings” in the menu on the left-hand side of the page.
 
2. Select “Login & security area” and then “Change secret code”:

• Enter your current secret code;
  
• Enter your new secret code;
  
• Confirm your secret code.

Your secret code has now been updated.

You can log in to the Web Banking app using facial recognition or your fingerprints:

1. Log in, then click on “Settings” in the menu on the left-hand side of the page.
 
2. Press the “Login & security area” button.

3. Select:

• “Touch ID” or “Face ID” for an Apple device;
  
• “Biometrics” for an Android device.
  

4. Activate the option. You can now log in using facial recognition or your fingerprints rather than typing in your secret code.

To log in to the Web Banking app, you need to use strong biometrics.

Our security systems currently consider Android facial recognition to be a weak form of identification and is therefore less secure.

You must use your secret code or use your fingerprint to log in each time you wish to use your app.

To check when you last logged in to the Web Banking app:

1. Log on, then go to “Settings” in the menu on the left-hand side of the page.
 
2. Select “Login & security area”.
 
3. Go to the “Last login” area.

The date and time of your most recent login prior to your current session will be shown. 

Remember: If you enter the wrong secret code or LuxTrust credentials, there will be a record of the failed login attempt. Read our security tips.

The Token is device enabling you to validate the use of a digital certificate that confirms your identity. It generates a single-use code that you enter when you access Web Banking or when you carry out your transactions. It is linked to a login and a password. It’s a different password from the one you use to connect to your BGL BNP Paribas Web Banking. 

The LuxTrust Token can take the form of a small box enabling you to generate a 6-digit validation code, a mobile application, or a scan box enabling you to generate a validation context (operation associated with a date and time). Go to our LuxTrust Mobile page for more details.

The LuxTrust certificate is a digital certificate that consists of either:

• a login and a password
• one or more devices (physical token, mobile application and/or scan box)

Each operation is associated with a one-time password that secures your “sensitive” online banking transactions, such as transfers to unidentified beneficiaries, transfers in excess of €3,000 and access to secure messaging.

If there is a phishing attack, the bank could also require use of a LuxTrust device to validate all transactions in order to further protect vulnerable clients.

Three months before your LuxTrust Certificate expires, you’ll see a message on your Web Banking dashboard. It will show you the expiration date and ask you to renew the Certificate. 

Follow the steps on your screen: you will be asked to confirm the information on your LuxTrust certificate (your last name, first name, nationality, email address, mobile phone number, etc.). 

When you've completed the renewal process, your certificate will be valid for another three years.

To install and activate LuxTrust Mobile, follow our handy guide!

Depending on the age of your smartphone or tablet, you may not be able to install LuxTrust Mobile. 

Please make sure:

• For Apple smartphones: the iOS software version is 11 or higher
• For Android smartphones: the Android software version is 6 or higher

This information can be found in your smartphone settings.

The physical Token is obsolete and has not been marketed by LuxTrust since 1 March 2023.

Even though it is still valid, its security level is too low to make certain operations secure. After 31/12/2024 you will no longer be able to use it, either to log in or to validate transactions on your Web Banking.

Install LuxTrust Mobile now (follow the guide here).

If your smartphone is not recent enough, contact our Client Service to find out about our conditions of eligibility for the scan box.

You may not be able to install LuxTrust Mobile because your system version is out of date.

To install the latest system update:

• For Apple devices: go to Settings > General > Software update.
  
• For Android devices: go to Settings > Software updates.

If you have lost your App Store login details:

• go to Apple support (or www.support.apple.com, Support menu > Forgot Apple ID or password);
  
• follow the instructions.

If you have lost your Google Play login details:

• go to Google support;
  
• follow the instructions.
   

• The box that generates a 6-digit one-time password to confirm an operation. Your Token will be deactivated on 31 December 2024 and will no longer be operational for banks.
• The scan box that generates validation contexts (operation with date and time)
  

LuxTrust Mobile is just like your physical Token, and can be accessed using an application on your smartphone.

LuxTrust is one of the bank’s service providers. It ensures that banking transactions are kept secure. To do this, it uses a personal identification system.

Have you lost your LuxTrust login details? Here’s how to get them back:

• On the LuxTrust website
  
• Contact LuxTrust on (+352) 24 550 550.

If there is a technical problem:

With the Web Banking website

• Clear your browser cache and cookies.
• If this doesn’t work, try changing your browser.

With the Web Banking app

• Reset the app: Go to the “Settings” tab in the menu and then click on “Reset the app”.

If you still have the problem, call our Client Service on (+352) 42 42 - 2000 Monday to Friday from 8.00 am to 6.00 pm.