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How do I order a new product via the Web Banking app?

You can easily order various banking products via the “PRODUCTS” area of your Web Banking app. Here’s what you need to do.
In the menu, press “PRODUCTS”, followed by “Explore our products”. You can then choose from our range of services: 
 

Packs

To adapt or change your banking pack.

Accounts

To open a new current or savings account.

Cards

To order a debit or credit card.

Savings

To sign up for savings solutions.

Investments

To simulate and sign up for investment plans.

Loans

To simulate or apply for different types of loan.

 

How do I open a new current or savings account? 

   

 

Do you need to open a current or savings account? You can do this easily in just a few steps. 

  1. In the menu, tap on 'ACCOUNTS', then 'Current account' or 'Savings account'.
  2. Then tap on 'Subscribe' and choose the currency for this new account.
  3. Lastly, tap 'Validate' and sign in with LuxTrust.
     

Good to know: you can also make a first bank transfer, which will be made once the account has been opened.

How do I order a payment card?  

You can order a debit or credit card easily in the Web Banking app. 

  1. Go to the menu and open the ‘ACCOUNTS’ tab.
  2. Swipe the dark-green menu bar from right to left and tap ‘CARDS’ to see a card overview.
  3. At the bottom of this list, select ‘Cards - Subscribe to our payment cards’.
  4. Choose the relevant card on the next page.
  5. Check out the card’s advantages and tap ‘Subscribe’.
  6. Read and accept the terms of use, then tap ‘Send’.
  7. The signature platform will open. Tap Sign and log in with LuxTrust Mobile to complete the request.

If we reveive your request, you will be sent a message to confirm this. You will also receive an acknowledgement by secure messenger. Your request will be processed as quickly as possible.

NB: Only the person logged in the Web Banking can order a card. You cannot order a card for a joint holder or agent. They will have to log in to their own Web Banking area to order a card.

  • How do I tailor my banking pack to suit my needs?

    You can find all our banking packs and change pack at any time via the Web Banking app. In the menu, select “PRODUCTS” followed by “PACKS”, then choose the pack that suits you best. 

    It is worth noting that you will benefit from a discount on any packs if you pay in at least EUR 1,500 per month.

Loans 

  • How do I estimate my borrowing capacity for a property purchase?

    Do you have a real estate project in mind? You can estimate your borrowing capacity and get an agreement in principle free of charge directly via the Web Banking app – and all from the comfort of your own home. Here’s what you need to do. 

    1. In the menu, press “PRODUCTS” followed by “LOANS”.
    2. Select “Mortgage”, then press “Are you starting a real estate project?”.
    3. Press “Start”, then fill in the form and specify the details of your project (desired amount, property type, etc.).

    The form will automatically assess your borrowing capacity based on the details you enter regarding income, expenses and charges, giving you an instant overview of the total amount you can borrow as well as the estimated monthly instalment based on the selected term.

    Once your borrowing capacity has been calculated, press “Get an agreement in principle”. Your application and supporting documents will be analysed and you will receive an agreement in principle with a defined monthly repayment. This agreement will remain valid for six months.

  • What is an agreement in principle?

    An agreement in principle is a document provided by the bank that assesses your borrowing capacity in relation to a real estate project. This agreement, which –among other things – includes the amount borrowed, the interest rate and the monthly repayment amount, will remain valid for six months.

  • How do I simulate a mortgage?

    Have you found your dream property? You can apply for a mortgage remotely via the Web Banking app in just a few simple steps. 

    1. From the app’s dashboard, press “Your loan application in just a few clicks!”, then select “Mortgage”.
    2. Press “Have you found your dream property?”
    3. Press “Start” and enter the details of your project and the characteristics of your property. 
       

    You will be able to view the results of the simulation immediately. If you are happy with the terms, you can confirm the summary and submit your loan application. Once you have submitted your application, you will receive an e-mail containing a list of the required supporting documents.

    You can submit these documents via secure messaging in the Web Banking app. 

  • How to apply for a personal loan?

    You can apply for a personal loan easily and free of charge via the app. Start by estimating your borrowing capacity. Once your application has been validated, you can then sign your contract from the comfort of your own home – no need to visit us in branch.

    1. From the app’s dashboard, select “Your loan application in just a few clicks!”, then choose “Personal loan”.
    2. Select “Get an agreement in principle”, then choose the project you wish to finance.
    3. Enter your income details to calculate your borrowing capacity. 
    4. Once you have started your application, you can submit your supporting documents directly via the app. After your application has been approved, you will then be able sign the contract securely and remotely.
       
  • How to apply for a student loan?

    If you are a student, you can make an online request providing you already have your QR Code from the State of Luxembourg (Aidefi). 

    1. From the app’s dashboard, select “Your loan application in just a few clicks!”, then choose “Student loan”.
    2. Press “Start a loan application” and follow the three steps that appear on your screen. 
       

Saving / investment

  • How do I sign up for a new savings product?

    You can use the app to easily sign up for a new savings product or simulate your options in order to find the solution that suits you best.

    1. Go to the “PRODUCTS” section of the menu.
    2. Select “Savings”.
    3. Choose from our savings solutions to open a savings account.
       
  • How do I sign up for a investment product?

    All market-related data can be found in the “INVESTMENTS” section. In this section, you can: 

    • define your investor profile;
    • simulate and subscribe to a Direct Invest Clic savings plan;
    • analyse the performance of your portfolio;
    • access the “Markets” section to buy and sell securities. Check out our investment FAQ to find out more. 

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Do you have any other questions about the Web Banking app? 

PAYMENTS

How do I manage my payment cards?

How can I view my card balances? How do I pay online? How do I use Apple Pay?
 

 

Learn more >

ACCOUNTS

How do I manage my accounts?

How do I check my account balance? How do I open an account online? Where can I find my bank transfer information? How do I make a transfer?

Learn more >

INVESTMENTS

How do I manage my investments?

How do I set up my investor profile? How do I place a stock market order? How do I view my securities portfolio?

 

 

Learn more >