How do I manage my personal information?

If you need to update your personal details, you can easily upload a supporting document directly in the app.

To upload a document such as a new ID card: 

1. in the menu, go to 'PERSONAL DATA' then Quick tasks;
2. select I update my identity document then Upload document;
3. a new page opens. Tap directly on the Upload button and enter the details required;
4. select Browse to add a new ID card, then on Upload and Confirm.
    

The document to be uploaded is shown in black. Tap again on the 'Confirm' button in the bottom-right of your screen. A clock appears next to the document. It means that the document has been uploaded and is being checked by our teams before final approval.

The uploading process will be the same regardless of the type of data being updated.

BGL BNP Paribas may ask you directly to update a document. 

1. Select ‘PERSONAL DATA’, then Documents. The required documents will appear.
2. Tap the document that you wish to upload, then on Upload document.
3. Browse your phone for the document to be updated.
4. The document to be uploaded is shown in black. Tap the Upload button.
    

A clock appears to the right of the document. This means that your document has been uploaded and is being checked by our teams before final approval. 

You can choose whether or not to share your data with other financial institutions that belong to the i-Hub platform.

1. Tap the icon on the left of the bell, in the top-right of your screen, to share your data.
2. Then tap Settings to agree to share your data:
    

• If sharing has been activated, you will be able to update your data once, and the changes will be applied automatically to all your business relationships.
• If sharing has been deactivated, you’ll need to upload your data separately for each institution with which you have an active bank account.

To return to the Web Banking app dashboard, tap Back to homepage at any time.