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How do I activate my payment card easily in the Web Banking app? 

 

Just received your new card? Thanks to the Web Banking app, you can activate your credit and debit cards easily without going to an ATM or making an in-store purchase.

Make sure you have your card before you activate it. 

  1. In the menu, go to the 'ACCOUNTS' tab.
  2. Tap the 'CARDS' button to see a list of your cards.
  3. The card to be activated will appear at the top. Tap the Activate button.
  4. On the next screen, tap Activate this card.
  5. Enter the last eight digits on your card and tap Activate my card.
     

Your card is now activated and ready to use!

 

Retrieve your payment card PIN code any time 

 

Have you forgotten your payment card PIN code? You can find it easily in your Web Banking app. It’s simple, instant and secure! 

  1. In the menu, select 'ACCOUNTS' and then 'CARDS'.
  2. Select the relevant card and then open the MANAGEMENT tab.
  3. Choose the Display PIN feature.

 

LuxTrust authentication will be required. Your PIN code will be visible for 5 seconds. You can repeat this process as many times as necessary.

NB: you cannot change your PIN code in the mobile app. To do so, you will still need to visit a BGL BNP Paribas ATM.

What should I do if my card is lost or stolen? How do I block my card? 

If your card is lost or stolen, call (+352) 49 10 10 immediately to block it. You must report any theft to the authorities within 24 hours. 

Did you know? 

You can also lock your card temporarily to prevent fraud, and easily unlock it whenever you want in the Web Banking app. 

Day-to-day management 

  • How do I view my payment card balances?

    When checking your card balances, you have access to all your card details.

    In the dark green menu bar, tap Management and then Card details. The following information is displayed:

    • expiry date;
    • the card limit shown in your account agreement;
    • any temporary limit and its end date, if such a convenience;
    • card balance;
    • available balance;
    • 3D Secure activation status.
  • What should I do if my card is about to expire?

    Generally, you won’t need to do anything at all. You should receive your new card three weeks before your current one is due to expire. If you don’t receive it, please contact our Client Service on (+352) 42 42 2000.

  • What is my credit card limit?

    Your credit card limit is the maximum amount that you can spend or withdraw over a given period. To check this limit and see other important information, take the following steps in your Web Banking app:

    • go to the Accounts menu;
    • tap on your credit card.

    You’ll find:

    • your card limit;
    • a list of your payments;
    •  your statement periods ;
    • the next debit date;
    • the main details of your card (e.g. expiry date).
  • How can I change my payment card limit temporarily?

    You can increase your credit card limit yourself in the Web Banking app. This increase is instant and secure, and lasts for 30 days.

    If you need to increase your limit permanently, please contact your adviser in order to set the limits that best suit your personal situation.

    1. In the menu, go to the ACCOUNTS tab.
    2. Tap the CARDS button to see a list of your cards.
    3. Choose a card to see the transactions that have been made.
    4. Tap Management in the dark green menu bar, then Set limit. The card limit modification screen will appear.
    5. Select the required limit with the cursor.

    This limit is activated as soon as you confirm it. It is valid for one month.

    You can temporarily increase your credit card limit instantly to double the amount agreed in your contract and up to a maximum of €2,500. You can also decrease the limit to €100.

    These changes can be made five times within a given statement period.

  • How do I access my credit card statements?

    A credit card statement is a document showing all transactions made with your card during a given period (generally one month). You can access your credit card statements easily in the Web Banking app.

    Follow these steps:

    1. In the Web Banking, you can access your E-documents under PDF statements, notices and contracts on the right-hand side.

    These statements are available in PDF format and let you track your spending, check transactions and schedule payments.
     

How do I lock/unlock my payment card? 

This feature allows you to lock your bank card temporarily without blocking it permanently (thus preventing it from being used fraudulently). You can unlock it at any time and use it again (unlike blocking, which makes your bank card invalid for use).

To lock your card:

  1. Open the app and go to the ‘ACCOUNTS’ tab.
  2. Swipe left on the dark-green menu bar and tap ‘CARDS’.
  3. Select the card that you wish to lock.
  4. Click on ‘Management’, then ‘Lock this card’.
  5. Confirm by tapping Yes and Validate. Your card will be locked immediately.

To unlock your card: 

Repeat the process but select Unlock, then confirm your decision with LuxTrust Mobile authentication. 

Security 

  • Why was my payment card declined?

    If a payment is refused, you may have reached your card limit. You can change your credit card limit in the Web Banking or call our Client Service on (+352) 42 42 2000.

  • How do I flag a suspicious transaction?

    If you notice a suspicious transaction on your card, first let Worldline Financial Services (Europe) S.A. know by calling (+352) 49 10 10, available seven days a week, so that they can block your bank card and prevent further fraudulent use.

    You should then contact your adviser to let them know which transactions weren’t made by you.
     

  • Apple Pay est-il sécurisé ?

    Un paiement Apple Pay est aussi sécurisé qu’un paiement effectué à l’aide d’une carte de débit ou de crédit traditionnelle. Pour toutes les transactions effectuées avec votre iPhone, iPad ou Mac, vous devez vous authentifier avec Touch ID ou votre code d’accès. Votre Apple Watch est protégée par un code d’accès que vous seul connaissez, et celui-ci est requis à chaque fois que vous payez avec Apple Pay.

    Votre numéro de carte bancaire et vos informations personnelles ne sont pas communiqués au vendeur. Ils ne sont pas non plus enregistrés sur votre appareil ou sur les serveurs Apple.

    Lorsque vous effectuez des paiements au sein d’apps et sur des sites Web ouverts dans Safari, les seules informations que recevra le vendeur seront le nom, l’adresse e-mail et l’adresse de facturation/de livraison que vous avez renseignés lors de l’achat. Apple Pay conserve des informations anonymes sur la transaction, comme le montant approximatif des achats.

    Ces informations ne peuvent être associées à votre identité et ne comprennent en aucun cas l’objet des achats. Les apps prenant en charge Apple Pay doivent proposer une politique de confidentialité qui détaille leur usage des données.

    Cette politique doit pouvoir être consultée librement.

How do I order a payment card?  

You can order a debit or credit card easily in the Web Banking app. 

  1. Go to the menu and open the ‘ACCOUNTS’ tab.
  2. Swipe the dark-green menu bar from right to left and tap ‘CARDS’ to see a card overview.
  3. At the bottom of this list, select ‘Cards - Subscribe to our payment cards’.
  4. Choose the relevant card on the next page.
  5. Check out the card’s advantages and tap ‘Subscribe’.
  6. Read and accept the terms of use, then tap ‘Send’.
  7. The signature platform will open. Tap Sign and log in with LuxTrust Mobile to complete the request.

If we reveive your request, you will be sent a message to confirm this. You will also receive an acknowledgement by secure messenger. Your request will be processed as quickly as possible.

NB: Only the person logged in the Web Banking can order a card. You cannot order a card for a joint holder or agent. They will have to log in to their own Web Banking area to order a card.

Online payments

  • How do I activate or deactivate my payment card for online shopping?

    The e-commerce feature lets you freely activate and deactivate the option of using your card for online payments. 

    1. Go to the ‘ACCOUNTS’ menu in the app.
    2. Swipe the menu and tap ‘CARDS’ to show your cards.
    3. Select the card that you wish to change.
    4. Tap ‘MANAGEMENT’ then ‘Online payment’.
    5. On the next screen, choose whether to activate or deactivate the card.

    To activate it: Tap ‘Activate’ and confirm with LuxTrust Mobile.

    To deactivate it: Tap ‘Deactivate’ (no confirmation required).

    You can use this option whenever you want, according to your needs.

  • What is 3D Secure?

    3D Secure is a security protocol designed to enhance the protection of online bank card payments. It adds an extra level of checks to transactions, to ensure that it really is the cardholder who is behind the purchase.

  • What should I do if I forget my Luxtrust login details?

    If your login details or smartphone are lost or stolen, call LuxTrust’s Client Service immediately on (+352) 24 550 550 to deactivate your current details; this service is available 24/7.

    A LuxTrust employee will check your identity and e-mail you a security code to cancel access to your old device. You will be asked to reset your LuxTrust account on a new smartphone and choose a new PIN code.  

     

Payments abroad

  • Can I use my card to withdraw cash abroad?

    It is entirely possible to withdraw cash abroad using your bank card. Some 52,000 ATMs in over 50 countries offer this exclusive service for BGL BNP Paribas cards.

    When travelling abroad, make sure to withdraw cash at one of the Global Alliance or BNP Paribas Global Network partner bank ATMs.You will thus benefit from the same withdrawal terms as in Luxembourg.

    For ATM withdrawals in Luxembourg and Europe, we suggest you to use your debit card to limit fees.

  • Are there fees for foreign currency payments?

    Fees for payments in foreign currencies are based on a daily exchange rate applied by Visa/Mastercard and a bank fee applied to non-euro transactions (between 0.4% and 1.25%).

How do I activate Apple Pay with my BGL BNP Paribas card?  

apple-pay.png

Apple Pay is a free payment service that BGL BNP Paribas cardholders can use on Apple devices. This service is not compatible with Android devices. ​​​

Steps to activate Apple Pay.
  1. Open the Web Banking app and go to Settings.
  2. Tap Apple Pay.
  3. A list of your cards will appear alongside the Apple Pay or Add to Apple Wallet option. Select the card that you wish to activate.
  4. Check your card information then tap Next.
  5. Read and accept the general terms and conditions.
  6. Your card is automatically added to your Apple device’s Wallet app, subject to verification.

You will receive a text message confirming that your card has been added to the Wallet and that Apple Pay is activated for this card.

NB: When a card expires, the replacement card is automatically added to Apple Wallet when activated. No further action is required.

Apple Pay 

  • How do I make online payments with Apple Pay?

    To make online payments with Apple Pay, use Safari on your iPhone, iPad or Mac to visit compatible sites. 

    Steps to pay with Apple Pay: 

    1. Select Apple Pay as the payment method, or tap the Apple Pay button.
    2. When using it for the first time, enter your contact and billing details.
    3. Confirm payment using Touch ID or Face ID.


    Apple Pay will complete your details automatically for next payments, and you will just need to confirm the transaction.

  • How do I activate Apple Pay in Wallet on my Apple Watch?
    1. Open the Apple Watch app on your iPhone.
    2. Tap “My Watch”, then “Wallet and Apple Pay”, then“Add Card”.
    3. Next, unlock your Apple Watch and tap “Continue” on your iPhone.
    4. Follow the Apple Pay activation procedure for iPhone.  
       
  • How can I change the default card for Apple Pay payments?

    The first card you add to Apple Pay will be your default card. To change it:  

    On iPhone: open the Wallet app. Select the card you want to make the new default card and slide it to the top of the list.
    On iPad: open “Settings” > “Wallet and Apple Pay”. Tap “Default card”. Select a new card.

    On Apple Watch: open the Apple Watch app on your iPhone. Tap on the “My Watch” tab > “Wallet and Apple Pay” > “Default card”. Select a new card.

    On MacBook Pro with Touch ID: open “System preferences” > “Wallet and Apple Pay”. Select a new card in the “Default card” menu.

  • What if my iPhone, iPad, Apple Watch or Mac is lost or stolen?

    With Apple Pay, you confirm every single purchase using Face ID, Touch ID or your access code. This stops others from using Apple Pay on your devices.

    You can go to your Apple login page or use the “Find my iPhone” app to temporarily or permanently disable Apple Pay payments on this device. Your cards will be blocked or deleted from Apple Pay, even if the device is offline and not connected to a Wi-Fi or mobile data network.

    You can also contact Worldline Financial Services (Europe) S.A. directly on (+352) 49 10 10 (open 24/7) to block or delete cards registered with Apple Pay.

Mastercard insurance 

  • How do I submit an insurance/assistance claim relating to my premium credit card (Mastercard Gold, Platinum or Elite)?

    Submit a claim and activate your cover with our partner, Europ Assistance: In an emergency, simply call the phone number on the back of your card.

    Online: go to assur-lux.spb.eu to make a claim, obtain information or ask a question.

    Email: Send an e-mail to gestionsinistres@europ-assistance.be (+352) 27 30 21 30

    Mail : write a letter to SPB Assurance:
    Cartes BGL BNP Paribas World Mastercard
     CS 90 000
     F-76095 Le Havre Cedex, France

 

Do you have any other questions about the Web Banking app? 

INVESTMENTS

How do I manage my investments?

How do I set up my investor profile? How do I place a stock market order? How do I view my securities portfolio?

 

Learn more >

ACCOUNTS

How do I manage my accounts?

How do I check my account balance? How do I open an account online? Where can I find my bank transfer information? How do I make a transfer?
 

Learn more >

PRODUCTS

What are the banking products?

How do I open a current/savings account? How can I order a new card? Where do I go to request a personal loan or mortgage offer?
 

Learn more >