How do I sign in to the Web Banking mobile app? How do I log in with LuxTrust Mobile? What should I do if I’m having technical difficulties? We answer all your questions.
You can find it on the back of your Visa debit card.
You can find it in the letter received by post or given to you by your adviser.
Your adviser gave you this 16-character scratchcard in an envelope.
The Web Banking app uses two-factor authentication with LuxTrust Mobile to secure your account and confirm your identity. To log in to the app for the first time, you must, beforehand:
If you already have an active LuxTrust certificate and the LuxTrust Mobile app is already installed on your smartphone, please mention this to your adviser when you sign the remote banking agreement.
When you first visit the Web Banking website, you will be requested to enter the details of your SSN (LuxTrust certificate) and follow the steps needed to link your certificate to your account. Please do the following:
Please contact your adviser if the details are incorrect.
Authentication through the LuxTrust Mobile app is used to confirm your identity and validate access to Web Banking.
You’re done! Your BGL BNP Paribas account is active! You can now browse your account.
To change your secret code in the Web Banking app, go to “SETTINGS” in the menu. Select “Login & security area” and then “Change secret code”.
You can log in to the Web Banking app using facial recognition or your fingerprints.
You can now log in using facial recognition or your fingerprints rather than typing in your secret code.
If you do not yet have a LuxTrust certificate, you first need to order one in order to activate your account. It is possible when you first log in to Web Banking at blg.lu. You will be sent your login details by text message.
If you already have a LuxTrust Mobile certificate, open the app and follow the instructions.
The LuxTrust certificate is a digital certificate made up of a username and PIN code.
This certificate is used for two-factor authentication to confirm your identity and secure your account. Each action is associated with a one-time password that secures “sensitive” banking business such as transfers to unidentified beneficiaries, access to secure messaging, etc.
In the event of a phishing attack, two-factor authentication with the LuxTrust Mobile app will be extended to everything you do, to confirm your identity and check that you really are the instigator.
Our partner, LuxTrust, is deactivating physical tokens on 31 December 2024. The LuxTrust Mobile app will be the only token available to confirm your identity and log in to Web Banking.
If your login details or smartphone are lost or stolen, call LuxTrust’s Client Service immediately on (+352) 24 550 550 to deactivate your current details; this service is available 24/7.
A LuxTrust employee will check your identity and e-mail you a security code to cancel access to your old device. You will be requested to reset your LuxTrust account on a new smartphone and choose a new PIN code.
Your LuxTrust login details ensure optimum protection through a highly secure authentication system.
But you have an important role to play too! Never share your login details.Your bank will never ask you for this type of information by e-mail or SMS.
Your LuxTrust certificate is valid for three years. Shortly before your LuxTrust certificate expires, you’ll see a message with the expiry date in your Web Banking.
Follow the steps shown to renew your certificate. You will be requested to confirm the information on your LuxTrust certificate (surname, first name, nationality, e-mail address, mobile phone number, etc.).
It is important to renew your certificate before it expires so that you can keep logging in to Web Banking. Once renewed, your certificate will be valid for another three years. You can also renew an expired certificate directly on the LuxTrust website.
Visit the help page on the LuxTrust website if you have any problems relating to the use of LuxTrust.
The LuxTrust Mobile app is compatible with iOS 13 (or later) and Android 7 (or later).
if you have forgotten your LuxTrust login details, please contact LuxTrust on (+352) 24 550 550 to retrieve them.
Once you have received your login details, visit the LuxTrust website to retrieve your password.
If you have a technical problem with your Web Banking app:
If none of this works, you can reset the app. If you still have a problem, call our Client Service on (+352) 42 42 - 2000 Monday to Friday from 8.00 am to 6.00 pm.
Contact us on (+352) 49 10 10 to block your card.
You can also lock your card temporarily.
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