Lock and unlock your card easily

What is instant lock?

Have you mislaid your bank card? Maybe you think you’ll find it soon, but don’t want to take a risk? Bear in mind that you can now lock your own Mastercard, Visa Classic or Visa Debit card without blocking it permanently.

With this new feature from BGL BNP Paribas, you can now immediately lock your payment card in just one click from your Web Banking account or app, to limit its use. If you later find your card, you can unlock it and reuse it immediately.

How do I lock my card temporarily?

Can’t find your bank card? Maybe it’s just dropped to the bottom of your bag, or been left in a coat pocket at home? No need to worry. Use Web Banking on your telephone or computer.

1.   Go to your dashboard (Web Banking homepage or Menu > Dashboard);
2.   In the card section, select the card to be locked/unlocked;
3.   Select the “Management” menu;
4.   Select “lock this card” or “unlock this card”;
5.   Tick the locking/unlocking option.

Activating this feature requires no outside assistance. Do it yourself, remotely and securely, whenever you want.

What are the benefits of card locking?

Cards can be locked 24/7 in Web Banking. There’s no one to contact. You manage it yourself, remotely. It happens immediately. You then have time to find your payment card, under no pressure.

On holiday in Spain, Charles can’t find his Mastercard when paying at a beach bar. After several minutes of looking, he uses Web Banking to lock his card and be on the safe side.

If he’s just left it in the hotel, he’ll have it back soon. If it’s been stolen, no one will be able to misuse it. He feels reassured.

Back in his room, he rummages through his clothes and quickly finds the payment card in the pocket of the shorts he was wearing the previous day. He just has to log back into his Web Banking to immediately unlock the card.

Good to know

Card locking/unlocking is available on all credit cards offered by BGL BNP Paribas, and on Visa Debit cards.

How to use Web Banking

icone bank Your daily banking

Do you want to lock or unlock your payment card?

Frequently asked questions

What is the difference between temporary locking/unlocking, and blocking my payment card?

The locking/unlocking service can be used to deactivate/reactivate a payment card. It offers temporary reassurance, but is no substitute for blocking your bank card when necessary.

If you have already locked the payment card, you can still ask for it to be blocked without unlocking it first.
Are all my cards eligible for the card locking/unlocking feature?

Your credit and debit cards are eligible for the locking/unlocking feature.
Is the card unlocked automatically after a certain time?

No, the locking/unlocking feature is entirely under clients’ control, so the unlocking decision is theirs, and cards will not be unlocked automatically.
What happens once my card is locked?

The card is immediately unusable. However, this lock is temporary and reversible. You can unlock the card at any time.
What should I do if my debit or credit card is lost forever or stolen?

Call this number immediately to block your card: (+352) 49 10 10.
I’ve noticed a suspicious transaction on my credit/debit card, what should I do?

If you notice a suspicious transaction on your card, first let Worldline Financial Services (Europe) S.A. know by calling (+352) 49 10 10, available 24/7, so that they can block your bank card and prevent further fraudulent use. You should then contact your bank to let it know which transactions weren’t made by you.