Innovative solutions as a driving

Innovative solutions to anticipate changes affecting our clients and the company

As a major financial player, BGL BNP Paribas supports its clients by providing them with innovative and responsible solutions. The bank takes practical measures as part of a sustainable and inclusive approach to the challenges of today, whether environmental, social, technological or economic.

Online services

BGL BNP Paribas regularly proposes new Web Banking services to simplify day-to-day management. In a secure way.

NEW – Regular financial savings online: An automated savings plan for scheduled, regular investment through the Web Banking app – Find out more about Direct Invest Clic

Here are a few examples:

Account aggregator: use of the Web Banking app to view balances and transactions for accounts held with other banks;
Instant payment: money transfers in a matter of seconds, even if the beneficiary holds an account with another bank;
Lock-unlock a card: immediate locking of a mislaid bank card... and immediate unlocking if necessary;
Genius, the everyday digital assistant: tips, alerts and recommendations in the Web Banking app to help with budget management.
Fully online student loan: student loan applications can be made directly in the Web Banking app. No need to visit a branch in person anymore.

Innovation & technology

It is by developing innovative solutions and taking advantage of new technologies that we will improve the client experience.

The bank’s Transformation Plan has focused on the adoption of solutions involving new technologies such as artificial intelligence and robotics.

Because our work is constantly evolving and our clients’ digital usage changing, a culture of innovation has been fostered at the bank to benefit our clients.

Process automation, big data management, optical character recognition and understanding for a high level of information processing, e-signature for standard and complex transactions... everything is in place to accelerate the transition towards the bank of tomorrow.

More technology for more of the personal touch

The automation of certain processes and AI save a lot of time. But it doesn’t stop there! They also mean that our advisers have more availability for our clients, and let staff concentrate on tasks that add value.

First Luxembourgish AI Model created through BGL BNP Paribas and Uni.lu Partnership

The first Luxembourgish language model using the state-of-the-art BERT technology was recently released. It was developed through a partnership between BGL BNP Paribas and the University of Luxembourg’s Interdisciplinary Centre for Security, Reliability and Trust (SnT). - Read more

Innovative solutions

''Our goal is to meet the expectations of our clients by offering innovative solutions and developing products and services that contribute to a more sustainable economy.

We will achieve this by building on the new technologies recently introduced, and accelerating our ongoing technical shift through the bank’s ambitious 2025 Development Plan, which has three priorities: Growth, Technology, Sustainability."

Fabrice Cucchi
Member of the Executive Committee
Chief Transformation Officer