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Be careful!
Be wary of:

- unsolicited phone calls
- e-mails inviting you to click on a link
- messages received on Messenger, WhatsApp, Signal or any other messaging app
 

Do not confuse a message validating an action taken by you (confirmation of a credit transfer by SMS, receipt of a PayPal code to validate a transaction) with an unsolicited message in which you are asked to follow a link, whereby the fraudster would steal your information and allow them to debit your bank account. These malicious actors pretend to be a company (bank, telephone operator, post office, online shop, etc.) in order to steal your LuxTrust information and bank details and initiate payments from your bank account. NEVER give your login details to a third party. BGL BNP Paribas will never ask you for confidential information by e-mail, SMS or telephone.

In case of doubt, please contact our Client Service on (+352) 42 42-2000.

Has your card been subject to fraud?

Block your card by calling (+352) 49 10 10

More informations

Your online security

Your online security

Cybercrime: be on your guard

  • Tips and tricks for protecting your online accounts and cards.
Learn more
Practical guide

Have you been the victim of fraud?

  • Card fraud?
  • Problems with your LuxTrust login details?
  • A suspicious payment?
Learn more

For any doubt, contact us

A suspicious text message, e-mail, link or QR code? Is someone asking you for confidential information over the telephone? Make sure you check the source, identity and veracity of the request. Don't click on any dubious links, and end any unfamiliar conversations.

Find out more Find out more
See also

Our online features

Increase your knowledge using our digital tools

Learn more

The Web Banking app

Find out about our Web Banking application to guarantee all your banking transactions

Learn more

Luxtrust

Find out how digital identification works

Learn more

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